REFUND & CANCELLATION POLICY

Uncommon Mama wants you to be completely happy with your purchase, and we hope you’ll love everything, but understand if you need to make a return. We will accept unopened, unused, and unwashed items with original packaging for returns or exchanges within one (1) week of purchase on the Uncommon Mama website. All decisions on returns and exchanges are at the sole discretion of Uncommon Mama.

Important Return Notes and Exceptions:

• Any packages shipped to Uncommon Mama without a filled-out Return and Exchange Form will be refused.
• Any item that has been opened, used or washed is NOT eligible for return.
• All returns have a 100 LE re-stocking fee.
• The original shipping charges are NOT refundable, and the customer must pay to ship the product back to Uncommon Mama
• Returns will receive a refund issued in the original form of payment.
• Items purchased at a discount can only be exchanged for merchandise credit.
• Order must not have been purchased as a clearance, final sale, or otherwise restricted type of sale as stated on the website.
• Returns can take up to 30 days to process.
• Returns are not eligible on discounted products
• Returns are not eligible on imported products.

After you’ve reviewed the Return Notes and Exceptions, to return or exchange an item, please fill out the Return and Exchange Form, and send to babycorpeg@gmail.com

Defective and Damaged Items
If any of your items arrive damaged, you have one (1) month from the time of purchase to contact us via our email for assistance. 

If any of your items are defective, you have one (1) year from time of purchase to contact us via our email for assistance.

Missing Items in Shipment
If you receive a package and there is a missing item, you must notify us within two (2) days to ensure proper handling of your claim. After two (2) days, we are not responsible for missing items not reported to us within the stated timeframe.